Shipping policy

At our ALLOY store, we strive to provide a seamless shipping experience for our valued customers. We offer fast and reliable shipping services to ensure your order reaches you promptly. Our shipping policy includes details about shipping methods, delivery times, and any applicable fees. We also provide tracking information so you can easily monitor your package's progress. If you have any questions or concerns about our shipping policy, don't hesitate to contact our friendly customer support team. Happy shopping!

SHIPPING + DELIVERY OF GOODS

Metal Mosaic Tile SAMPLES:

Most of our tile sample cards are already made up and ready to ship the day of your order. We will deliver the goods you ordered to the delivery address you provided. Please make sure the address given is accessible. State all delivery address details clearly, including business name and other information that may help us get this to you as quickly as possible. We will use all reasonable endeavours to ensure that delivery is made within 5 – 7 days (within Australia) and 7 – 10 days (international) of payment being received by us.

Metal Mosaic Tile ORDERS:

ALLOY's solid metal tiles are made to order and generally take 2 - 3 weeks (depending on the quantity and material), or some of our specialised products are made to order and may take a little longer.
You agree and acknowledge that we do not guarantee that we will meet any delivery date and are not liable for any loss or damage.

Accessories & Homeware ITEMS:

Our range of accessories and homewares is generally in stock and will be shipped within 2-3 days of receiving your order and payment.