Refund policy

REFUNDS, REPLACEMENTS AND CANCELLATIONS

Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found a similar item cheaper somewhere else. We recommend you carefully preview any proposed Orders before adding to your Shopping Cart and proceeding with you Order.

Any claim regarding damaged or defective goods must be made within 48 hours of receipt of the goods and you must provide to us the date of purchase, and documents evidencing the delivery of the product and proof of return of the product to us.

To return any item please e-mail us or telephone +61 2 9565 2422.
Please indicate the reason for the return, and whether you would prefer a replacement, exchange or a refund.

If the product is out of stock at the time we receive your return, we will offer an alternative product or a refund. If you wish to wait until the item is back in stock, we will contact you with details of when you can expect delivery.

We shall endeavour to complete all online refunds within approximately 30 days of the return of the goods. All refunds will be made according to the original method of payment. Please note that we do not refund the cost of delivery except if your return is the result of an error made by the Online Shop. Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be recredited to your account as soon as possible and in any event within 30 days of your order provided that the goods in question are returned by you and received by us in the condition they were delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery we shall be entitled to deduct the direct costs of recovering the goods from the amount to be recredited to you.

Order Cancellations

Please choose carefully. Once an Order has been accepted, no cancellation of that Order is valid unless you have recieved our written communication endorsing the cancelled order. Please note that a 20% restocking fee may apply. e-mail us or telephone +61 2 9565 2422 to cancel an order. You can contact the ALLOY Monday to Friday 9am to 5pm. Outside these hours, you will be able to leave a message and will be contacted the following working day.

Cancellation of Orders by ALLOY TILES

We reserve the right to cancel the contract between us if:
(a) we have insufficient stock to deliver the goods you have ordered;
(b) we do not deliver to your area; or if
(c) one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we do cancel your contract we will notify you by e-mail and we will recredit to your credit account any sum deducted by us from your credit account as soon as possible but in any event within 30 days of your order.

We shall not be obliged to offer any additional compensation for any disappointment suffered nor will we be liable for any direct or indirect loss or damage suffered by you as a result of our cancellation of a contract under this clause 4.